I have some posts about continuous improvement and value from the customer’s perspective and yesterday I just noticed a cool thing at a hotel I was staying at that I wanted to show you what I found. This may not be something new to the readers but it was new to me. Also, I actually mis-understood what it was for. Sow Lean Reflect 002I initially thought the lower door viewer was for kids. But my wife showed me it was for individuals in wheelchairs and the signage outside the room actually had a handicap icon. Sow Lean Reflect 004This gave me some hope about continuous improvement. I will say that the hallway did not seem wide enough for some one in a wheelchair to move around but I could be wrong.

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