I will be the first one to say that I want to make a large improvement without any expense or capital. I have always stated that the requirements of money to improve a process is like hedging my bets. It is like saying Lean Six Sigma isn’t enough. I hate that idea and yet I find that without some kind of commitment from the leadership or organization, it is difficult to make the changes stick and change the culture. This investment comes in a few forms that I will explain below.

Resources. Though this rarely shows up as money, when chartering the process improvement or the scope and team, make sure you determine, to the best of your ability, who needs to be involved and, more importantly, how much time will they need to commit to on a weekly basis for this project to be successful. This will force the organization to free up the resources and take items off the teams plate for the duration of the project. Good stuff but that turns into dollars just like anything else.

SME Time. This is Subject Matter Experts time. This is the time needed for individuals in the organization that are not on the team but have real expertise in an item that is within scope and the team is lacking knowledge. This time, once again, can be hard to estimate but it must be done prior to the project kicking off. This is sometimes even more difficult to pull off for leadership or organization because the SME’s time is critical. The leadership will really have skin in the game if they do this as long as they carve out the time and make it flexible based on the project team’s needs. If the leadership states that the SME will have to “work it in” and not take anything off their plate because of the cost to the business you have your answer about their commitment.

Real $’s. Not that I want this to make process changes but doing this means a couple of items. The organization has committed to whatever the money is to ensure this will work. This is above and beyond the spend on your services if you are a consultant or contractor. This also means that the leadership has had a discussion about the needs of the organization and what they want out of the project.

In the end, I don’t want to money and resources to “help me” to improve the process. I want the money and resources to gage if the company is honest about what they want to do and have skin in the game during and after the event to make it stick.

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