From time to time I have worked with companies that bring in a team to work at a site and fix a process or productivity or just improve the performance. What I have found is that we rarely have the right team assembled. They have individuals with experience with the process and the company as well as solid knowledge of processes, management, and engineering. All good but not enough.

When going into a site to better understand and fix major issues, the first individuals to show up should be HR not Process engineers. This is because 80% of the time, the leadership has issues and engineers or continuous improvement professionals do not have the skill set to deal with these issues nor do they have the authority. This is first. The HR audit should drive the next step.

Step 2 is engineering. This is to ensure that the equipment and processes can perform what is being asked of the site. Engineering should be used to protect / improve the plant for the future. Even if this is their main role, there are still limits to what the engineering team can do in real time. This review of the site can determine what is possible, what is out of the site’s hands and what resources are needed if there is a gap.

The final step is bringing in the CI / process improvement team. From HR and Engineering perspective it will be very clear the role of the CI team, the scope and timing of the project and the goal of the intervention.

Though, I showed this sequentially, this could happen simultaneously. One other item that I did not mention is related to the corporate leadership that is bringing the team in. they have to be open to any direction that improves the overall performance and no pre-conceived notions about what is wrong and how to fix it. I have had teams that were undermined by a leadership that already had the answer or was unable to remove themselves from the root causes and solutions to the problems at the site.

The team approach to improve a site or process is definitely the way to go as long as it is the right time focused on the right issues with the freedom to fix and perform their role.

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